Coronavirus, COVID-19, advice

In response to the outbreak of the coronavirus, COVID-19, we are advising all patients to follow the latest Government advice, NHS advice and guidance from Health Protection Scotland.

This page will have our latest information on how this affects the service we provide. You can also find information on our Facebook page.

LATEST UPDATE 1:00pm, Tuesday 23 March: Following Government advice, we have now cancelled all routine eye care and have decided to temporarily close our doors to patients. Whilst this is very difficult for all concerned, the safety of our patients and staff is paramount. That said, we are still working remotely and are very much available to all our patients whatever your query. 

Emergency eye care

It is crucial we play our part to avoid putting added pressure on the NHS at this time, so please do make us your first port of call in an emergency. We are available during working hours, as well as out-of-hours, for any of our patients requiring emergency eye care. Whilst we are unable to see you in person, we are able to provide an assessment via phone, or ideally video call, where we can discuss your issue. We can then advise on your best course of action. We are still able to provide prescriptions by phone/video. Should your issue require further investigation, we are able to advise who to contact and how to describe your issue, so you are seen by the right practitioner.

An ’emergency’ includes such issues as, red eye, foreign body, eye trauma, recent loss of vision, recent onset of eye pain or symptoms which suggest a recent retinal tear or detachment such as flashing lights and floaters.

Contact lens orders

Contact lens orders will still be processed in the usual way. If you anticipate requiring additional contact lenses in the coming months, please get in touch as we are keen to ensure you do not have any break in your supply of lenses. 

General enquiries

You are also very welcome to contact us by email with any general enquiries regarding your eye care. Please don’t hesitate to get in touch. We would love to hear from you.

Priority for NHS keyworkers

We will do everything we can to support NHS keyworkers who are under incredible strain, so if you’re in this category, make sure you tell us so we can make it as easy as possible for you to carry on doing your crucial work.

Updates

We will update our website regularly should this current situation change. We will also post helpful videos and advice on maintaining good eye care on our Facebook page. 

We appreciate the unwavering loyalty of our patients, now more than ever. And we pass on our very best wishes to all our patients at this time and hope to see you back in the practice soon. 

Phone: 0131 225 2235

Email: vision@cameronoptom.com