Why your dispenser matters

Firstly, do you know what a dispenser is? A dispensing optician is a qualified eye care professional who specialises in interpreting prescriptions, advising on lens and frame choices, and ensuring your glasses are both clinically accurate and perfectly suited to your lifestyle.

When you visit one of our dispensers, you're not just choosing new glasses, you're tapping into decades of knowledge, clinical expertise, and genuine care.

We’re incredibly proud of our dispensing team. If you’ve met them, you’ll know they are a group of highly trained, experienced professionals who do far more than help you pick a frame.

✔️ They hold formal qualifications in optical dispensing and specialist areas like paediatrics, myopia management, and lens technology.

✔️ They’ve trained with world-class lens manufacturers and attended international trade shows to stay ahead of trends and innovations.

✔️ They possess in-depth knowledge of advanced lens designs, coatings, and materials, far beyond the standard offering on the high street. Whether it's blue light protection, high-prescription lenses, or bespoke varifocals, our dispensers know exactly what's right for your needs.

✔️ Most importantly, they take the time to understand your vision needs, your lifestyle, and your personal style, ensuring that you leave with glasses that work for you, your prescription, your hobbies, your work, and your look.

It’s also important to know: only a qualified dispensing optician can legally dispense glasses to children under 16 or to people with low vision.

Our team’s knowledge goes beyond retail and is rooted in clinical understanding, technical training, and a passion for getting it right.

Over the next few weeks, we’ll introduce each member of our dispensing team so you can find out more about the talented team behind your eyewear.